Resource Data

Sargent’s Provides Data Security Incident Notification

JOHNSTOWN, Penn., September 9, 2022 /PRNewswire/ — The Sargent’s Group, Inc. (“Sargent’s”), a company based in Johnstown, Pennsylvania, became aware of a possible data security incident that may have involved information belonging to certain participants in health plans administered by Highmark Wholecare (formerly Gateway Health) (“Highmark”). Sargent’s notified potentially affected people of the incident and provided resources to help them.

On April 9, 2022 Sargent has discovered unusual activity on some of its computer systems and has taken steps to investigate what happened. Sargent learned that transcripts of some Highmark members’ appeal hearings may have been copied by someone without permission during the incident. Sargent’s then notified Highmark of the incident and coordinated with Highmark to collect current mailing addresses to notify those whose information may have been involved. On August 12, 2022Sargent’s began sending notification letters to these individuals and provided resources to help protect their information.

Information that may have been implicated in the incident includes the names of Highmark members, member numbers, medical information and statements provided during the appeal hearing. Sargent’s has no evidence that this information was misused. Individuals’ social security numbers were not implicated.

Sargent’s takes data security very seriously. Sargent’s has added multiple layers of protection in its environment to prevent a similar event from happening in the future and is confident that all data stored on its network is secure. Sargent’s has set up a toll-free call center to answer questions about the incident and to address related concerns. Call center representatives can be reached at 1-800-939-4170.

Confidentiality and the protection of personal information are a top priority for Sargent’s. Sargent’s regrets any inconvenience or concern this incident may cause.

SOURCE The Sargent Group, Inc.