Philippine Airlines switches to Rimini Street Support for Oracle solutions
Rimini Street announced that Philippine Airlines has switched to Rimini Street Support for its Oracle E-Business Suite, Fusion Middleware and Database software.
The airline has made the strategic decision to relocate to Rimini Street to address the challenges facing the commercial aviation industry in the wake of the global pandemic.
The airline aims to accelerate key digital innovation projects that support the growth of its business, including modernizing its freight system, integrating its mobile and remote capabilities for greater efficiency, and launching its passenger analytics to improve its Know Your Customer program.
âWe needed a partner to help us optimize our resources, including time, money and IT staff, and drive collaboration and efficiency across the business in a more cost-effective manner. . Rimini Street was that proven partner of choice, âsaid Wilson Go, chief information officer at Philippine Airlines.
Philippine Airlines received a Senior Support Engineer with an average experience of 20 years in customer’s enterprise software and supported by a team of functional and technical engineers. Customers also benefit from Rimini Street’s service level agreements providing for 10 minute response times for Priority 1 critical cases and 15 minute response times for Priority 2 issues.
âCustomer-focused, expert-led support services at Rimini Street enable organizations to leverage the best use of enterprise software and applications to optimize processes, generate savings and drive business growth. Said Andrew Seow, group vice president and regional general manager, Southeast Asia and Greater China, Rimini Street.