Resource Data

New data from GoTo analyzes the challenges of IT teams in small and medium businesses

GoTo Group, Inc.

GoTo also announces a new partnership with the National Small Business Association

BOSTON, May 02, 2022 (GLOBE NEWSWIRE) — Go to, the only flexible working company that makes it easy for small and medium-sized businesses to connect and support customers and employees, today announced the results of a survey commissioned with Frost & Sullivan to analyze the work environment current flexibility and its impact on planning and decision making of (PME). The results show that workers today expect more flexibility from their employers and that the benefits are measurable. However, the next wave of work is now needed as IT teams need to reassess the tools they need to meet flexible working demands while balancing an increased and complex workload, according to the February and March 2022 study.

Hybrid working is the way to go, but it’s not without complexity:
The study showed that hybrid and remote working models can lead to greater productivity and positive impacts on company culture, but can also often lead to complexities for IT, especially when SMBs lack the right tools and resources. 76% of respondents found that IT workers’ workloads have increased due to the adoption of flexible working models, with 43% agreeing that IT jobs have become more challenging. Two years after rapidly adopting tools that made remote working possible, companies are now evaluating service duplications within those tools and where they can consolidate. The study found that 95% of companies plan to consolidate their tools in 2022, many of which are already being evaluated.

IT teams have more responsibility and more control than ever:
According to the study, executives are prioritizing IT needs more than ever to ensure their businesses run efficiently. Senior management involvement in software procurement has increased by 75% since the start of the pandemic. Over the past two years, demands have caused IT budgets to skyrocket. In 2021 (vs 2020) the IT budget increased in almost 4 out of 5 organizations. In 2022 (vs 2021) the IT budget increased in 77% of companies and decreased in only 4%. But these budget increases cannot continue, especially for SMBs, and companies need to optimize their technology stack. Leaders must continue to devote time and energy to building effective and efficient IT teams to ensure their business can run successfully from anywhere.

“Small and medium-sized businesses lacked a simple, scalable, and achievable solution for the hybrid and remote working world we live in today, but as the data tells us time and time again, businesses cannot function without them. right people and the right tools in place to enable their organization to work productively from anywhere,” says Paddy Srinivasan, Director of Products and Technology at GoTo. enterprise-grade to SMB, which combines unified communications and support solutions in an affordable application, is a direct response to listening to the needs of our SMB customers.We want to partner with SMBs to create a truly sustainable work strategy , resilient and scalable from anywhere with state-of-the-art technology.

Additional survey results that demonstrate the hybrid is worth the investment:

  • Employees demand hybrid work: Staff turnover is significantly lower in a hybrid model (22%) than in fully remote work models (43%) and work from desk models (44%).

  • Hybrid means more productivity: 78% consider hybrid/remote working to have a positive impact on employee productivity and 77% consider it to have a very positive impact on company culture.

  • Flexibility is key: 16% of senior executives with an all-remote work policy would prefer to switch to a hybrid model. Among leaders with a work-from-desk policy, 23% would prefer a hybrid or fully remote model.

  • In the office, requirements are not necessary: The majority (78%) of hybrid companies that have guidelines for the number of days in the office required (an average of 2.7 days per week) report about the same as those without mandatory days in the office (2. 5 days a week).

  • Operate the computer: IT department workload increased by 76% in 2021 compared to 2020 and the main reasons were: more challenges related to flexible working (49%), more tasks to complete (44%), increased pressure ( 41%) and underperforming software/bad tools (31%).

The right technology for SME success:
While the demand for a flexible working model is high, SMEs often struggle to find reliable IT and remote communication tools. To help solve this problem, GoTo launched the only unified app designed for SMBs with two affordable flagship products: GoTo Resolve, offering IT management and support, and GoTo Connect, which provides a unified communications experience as a service. (UCaaS). . GoTo’s combined solutions enable businesses of all sizes to help their employees work from anywhere, with an easy-to-use and easy-to-deploy model.

Announcement of GoTo’s partnership with the National Small Business Association:
Being a small business owner isn’t easy, but GoTo is here to make sure the technology that enables organizations to work collaboratively is flexible and meets their needs. For this reason, GoTo also today announced a new partnership with the National Small Business Association (NSBA), which will provide NSBA members with discounts and special offers on GoTo products as well as access to advice, tips and information for running a small business. everywhere.

For more information on how GoTo can meet the flexible working needs of SMBs, please visit:

Survey Methodology: This GoTo-commissioned survey was conducted by Frost & Sullivan worldwide in the US, UK, Ireland, Australia, Germany, Italy and India using responses than 1,000 small and medium-sized enterprises (less than 1,000 specialized employees). decision makers.

About GoTo:
GoTo’s flexible work software, including GoTo Connect, GoTo Resolve, Rescue, Central, and more, is designed for small and medium-sized IT departments, yet powerful enough for the enterprise. GoTo software is designed to support end-user needs for Unified Communications and Collaboration (UCC) and IT management and support, and nearly 800,000 customers contribute to more than one billion people participate in meetings, courses and webinars through GoTo’s UCC products, and half a billion connections on the company’s remote access and support tools. By creating its secure and easy-to-use software, GoTo is committed to ensuring that time at work is well spent so that time away from work is better spent. With more than 3,000 employees worldwide and more than $1 billion in annual revenue, the remote company’s physical headquarters are in Boston, Massachusetts, with additional offices and thousands of home offices in North America, South America, Europe, Asia, Australia and beyond.

Media Contact
John Mathews
[email protected]