Resource support

Kaiser offers emotional support coaching in the palm of your hand

Kaiser Permanente is expanding its digital mental health care options to include emotional support coaching in the palm of your hand.

Adult Kaiser members in Hawaii now have access to a free 90-day membership to Ginger, a leading provider of mental wellness solutions. Ginger offers confidential emotional support through on-demand coaching via text chats and skill-building content.

“Kaiser Permanente selected Ginger to help provide preclinical coaching and support for people experiencing emotional distress,” said Dr. John Yang, president and chief medical officer of Hawai’i Permanente Medical Group, in a press release. “The addition of Ginger expands Kaiser Permanente’s commitment to preventative care, seeking to provide our members with immediate and personalized emotional support to help manage life’s many challenges and stressors.”

Eligible Kaiser members can use their smartphone to connect with an emotional support coach 24 hours a day, seven days a week, without a referral or an appointment. Private and one-to-one sessions offer support to deal with common challenges such as stress management or better sleep.

With the Ginger app, Kaiser members can:

  • Text with a Coach anytime, anywhere, for 90 days.
  • Discuss goals, share challenges, and create an action plan with their coach.
  • Get personalized and interactive skill development tools from a library of over 200 clinically validated activities and resources.
  • View summaries of each texting session, track their progress, and work with their coach to adjust action plans as needed.

Hawai’i is the third Kaiser market to offer Ginger to its members this year. The ginger will be made available to all Kaiser Permanente markets later this year.


Eligible members can access the Ginger app here and click the “Get Ginger” button. Members will be prompted to log in using their user ID and password and then be redirected to Ginger, where they can complete their registration and begin accessing coaching and additional resources .

Ginger’s 90-day free subscription begins when the member activates their account.

Members will have unlimited access to text coaching during the 90 day subscription. Once the subscription ends, members will continue to see their chat history and can use Ginger’s extensive self-care library to work on the skills they learned through coaching. They will also have access to other digital self-care tools and support from Kaiser.


One year after initial activation, members will have the option to start another 90-day subscription free of charge.

For more details on the offer, click here.